Easy Pay Terms, Conditions, and Policies
Privacy policy:
We respect your privacy and are committed to protecting it. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page (s) you visited. We will never sell your personally identifiable information to anyone – only use it to make your experience on our site more rewarding.
Security policy:
Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including, credit card number, name, and address, so that it cannot be read over the internet. We will continue to use industry leading practices to keep your information safe.
Customer Proprietary Network Information (CPNI):
Throughout the course of doing business with you we have access to proprietary information which is stored on a secure server utilizing industry standards. When you inquire about specific account information, we are required by law to verify you are authorized on the account.
This online access requires that the same rules are followed. The online information is intended only for the account holder or authorized account representative. It is your responsibility to keep your passwords secure, and to notify us immediately if someone other than the account holder, or authorized representative has access to the password. We are required by law to notify law enforcement of any breach in security, including any non-authorized family members who may attempt to get account information through illegal contexts.
Payments:
Payments will be applied to your account in a manner consistent with cash payments. If you are not paying in full, some services may be disconnected before others depending upon our internal procedures and applicable law.
Returns:
If your billing includes purchased equipment, a 30 day return policy is in effect unless the equipment is part of a service agreement whereby an early termination fee may apply.
Questions:
We are happy to answer any questions you may have about the security of this site, using the site, and the information on your billing. If you notice anything suspicious, please call us immediately so we may investigate and resolve the issue.
Contact:
Please contact us at 320-845-2101 for any matters concerning your account. If you have an emergency, please follow the prompts to talk to our call center – the call center will contact the appropriate individual. Non-urgent matters can be emailed to customersupport@albanytel.com.
Law Enforcement:
If you feel your personal information has been compromised, please contact law enforcement.
